Refund and Returns Policy

Our Promise

We want every Lush and Chich Haven purchase to leave you feeling confident and satisfied.

If there is an issue with your order, contact our customer care team within the applicable return period.

Eligible Returns

Products must meet the conditions specified in our return policy.

Items may need to be:

Unused

In their original condition

Returned with original packaging where applicable

Accompanied by proof of purchase

Non Returnable Items

Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable restrictions.

Refunds

Approved refunds will be processed using the applicable payment method or alternative method communicated by our team.

Damaged Or Incorrect Items

If you receive an incorrect, damaged, or defective item, contact us promptly with your order details and supporting photographs.

Contact Customer Care